Customer service
Set your agent's tone and style to answer questions instantly on any channel, securely and in real time.
Powering customer service
Aurora deploys conversational AI agents to answer questions, escalate requests and automate processes. Leading the era of collaborative work with AI — everything that used to take a full team now happens in a single conversation.
One single experience
From custom agent modules and knowledge base integrations to workflow design, connect your existing tools with ease and oversee your entire hybrid workforce—AI and human—in one place.
Full control
The business defines and manages the knowledge and the tools available to each agent.
Explore Aurora
Automate the operation. Free up your talent. Grow the business.
Turn conversations into business growth
Cut operating costs, remove repetitive tasks and let your team focus on high-impact initiatives.
Requests and complaints
Handle requests, complaints and claims end to end: gather details in a single chat, apply security filters, notify the user of updates and measure historical performance.
Drive end-to-end workflow automation
Build specialised AI agents configured to your company's requirements and give every department an intelligent collaborative team.
Smart scheduling
Books appointments autonomously, sends automatic reminders, syncs with your calendars and reshuffles your team's availability in real time to remove friction.
Certificates
Lets your customers download certificates and important documents on their own in seconds, with no manual paperwork or branch visits.
Paperwork
Automates paperwork end to end: the AI agent validates documents, cross-checks information, handles corrections and sends the data to third-party systems, with no agents involved and no manual data entry.
Collections
Automates collections with AI: sends personalised reminders and generates secure payment links, following the policies and timings your company defines.
Marketing, Acquisition & Automated Sales
Accelerate business growth by automating the entire sales funnel through a single conversation.
Marketing
Launch automated mass messages aimed at sales conversion or strategic communication with your segmented audiences.
Leads
Automate prospecting by letting AI maintain a fluid conversation with the customer until detecting the exact moment for the sale.
Sales
Manage personalized purchase flows via chat—from product selection and payment to automatic integration with your store for immediate dispatch.
Raise your AI's performance with intelligent insight
AI conversations monitored end to end for real-time business decisions.
Testing and statistics
Test your flows with real customers, measure how satisfied they are and spot opportunities to improve straight away
Cost reduction
See the direct impact on cost reduction
Quality
Measure the quality of interactions and answers per agent
Analytics
Measure success rates and customer service metrics to optimise workflows in real time.
The data is already yours, Aurora puts it to work
We pull verified data from your core systems via API to build custom calls for every operational need. Automate the heavy lifting and let your team focus on what matters most.
Discover how AI agents transform communications and drive growth in real time.
Book a demo