Autonomous operation
AI agents configured to fit your company, removing repetitive tasks and speeding up every process.
We are the technology engine driving AI adoption
Built for Colombia's Cajas de Compensación
We turn traditional operations into an agile, efficient and scalable ecosystem. Now your team can focus on growing, innovating and building the future of the business.
One single experience
From custom agent modules and knowledge base integrations to workflow design, connect your existing tools with ease and oversee your entire hybrid workforce—AI and human—in one place.
Full control
The business defines and manages the knowledge and the tools available to each agent.
4.5x
More team productivity
70%
Fewer repetitive tasks
$23.4M COP
Average annual savings
24/7
Autonomous AI operation
Explore Aurora
Automate the operation. Free up your talent. Grow the business.
Why Aurora
AI that genuinely transforms your business
We don't just automate tasks. We build your company's intelligent digital system.
Real-time intelligence
Dashboards and predictive analytics so leaders decide on data, not intuition.
Secure and scalable
Enterprise infrastructure with local regulatory compliance, end-to-end encryption and a guaranteed SLA.
What happens when someone writes
The AI doesn't work alone: it answers with your company's knowledge, connected to your internal systems and with your team as backup.
- Customer
- WhatsAppWeb chatChannels
- Aurora AIYour company's knowledgeIntegrations with your systems
- Human agent
Modules
- Customer service
- Support tickets
- Smart scheduling
- Certificates
- Paperwork
- Collections
- Marketing
- Leads
- Sales
This is how Aurora works
From idea to AI in production in weeks, not years
Four steps to get it running and three that repeat every day, with our team alongside.
Rollout
Process diagnosis
We map your company's operational flows and identify where AI delivers the most impact in the least time.
Tailored configuration
We train and configure the agents with your organisation's knowledge, tone and specific rules.
Frictionless integration
We connect Aurora to your current systems via API: CRMs, ERPs, document managers and databases.
Channel connection
We switch on the channels you already use with your members: website, WhatsApp, email or all of them at once.
Daily operation
AI answers and guides
Aurora answers questions, resolves procedures, captures the information needed and classifies every conversation.
Your team takes over
When a case needs human judgement, the conversation moves to your advisors with the full context ready.
You measure and improve
Review volumes, frequent topics, answer quality and new automation opportunities from the dashboard.
Full integration
The data is already yours, Aurora puts it to work
We pull verified data from your core systems via API to build custom calls for every operational need.
Automate the heavy lifting and let your team focus on what matters most.
import AuroraResponse from "@aurora/core";
const agent = AuroraAgent({
knowledge: "ReglamentoDocumento",
channel: "WhatsApp",
fallback: "human_agent",
});
await agent.deploy();
// ✓ Agent in productionAurora modules
One platform, your entire operation
Turn on only the modules your operation needs and combine specialised solutions to automate processes, optimise resources and scale without limits. Choose among our modules and build a solution tailored to your company, with the flexibility to add new capabilities as your operation grows.
Turn conversations into business growth
Cut operating costs, remove repetitive tasks and let your team focus on high-impact initiatives.
Customer service
Set your agent's tone and style to answer questions instantly on any channel, securely and in real time.
Support tickets
Handle requests, complaints and claims end to end: gather details in a single chat, apply security filters, notify the user of updates and measure historical performance.
Drive end-to-end workflow automation
Build specialised AI agents configured to your company's requirements and give every department an intelligent collaborative team.
Smart scheduling
Books appointments autonomously, sends automatic reminders, syncs with your calendars and reshuffles your team's availability in real time to remove friction.
Certificates
Lets your customers download certificates and important documents on their own in seconds, with no manual paperwork or branch visits.
Paperwork
Automates paperwork end to end: the AI agent validates documents, cross-checks information, handles corrections and sends the data to third-party systems, with no agents involved and no manual data entry.
Collections
Automates collections with AI: sends personalised reminders and generates secure payment links, following the policies and timings your company defines.
Marketing, Acquisition & Automated Sales
Accelerate business growth by automating the entire sales funnel through a single conversation.
Marketing
Launch automated mass messages aimed at sales conversion or strategic communication with your segmented audiences.
Leads
Automate prospecting by letting AI maintain a fluid conversation with the customer until detecting the exact moment for the sale.
Sales
Manage personalized purchase flows via chat—from product selection and payment to automatic integration with your store for immediate dispatch.
Business intelligence
Raise performance with real-time data
AI conversations monitored end to end for real-time business decisions.
Testing and statistics
Test your flows with real customers, measure how satisfied they are and spot opportunities to improve straight away
Cost reduction
See the direct impact on cost reduction
Quality
Measure the quality of interactions and answers per agent
Analytics
Measure success rates and customer service metrics to optimise workflows in real time.
Industries
Aurora adapts to your industry
Not a generic chatbot. A platform implemented for your operation.
Compensation funds
Certificates, memberships and enquiries 24/7 with no queues.
Health and insurance
Automated service authorisation and policy management.
Financial services
Transactional and commercial support with full traceability.
Retail
After-sales support, order tracking and cart recovery.
Education
Enrolment, academic enquiries and student support.
Service companies
Customer management, scheduling and fast invoicing.
Security
Control, traceability and secure operation
Aurora is built for companies that need to control who has access, which modules are active and how conversations are handled.
- Roles and permissions per user
- Conversation history
- Handover from AI to a human agent
- Access permissions per module
- Active modules under your contract
- Monthly usage monitoring
Implementation
We implement Aurora with you
We don't leave you alone with the technology. An Aurora team walks you through every stage: from gathering your information to AI running in production.
Kickoff and diagnosis
We define objectives, critical processes and knowledge sources.
Configuration and training
We train the agents with your information and connect the systems.
Pilot testing
We launch on a controlled channel and fine-tune with real data.
Production and continuous improvement
We run, monitor and optimise alongside your team.
Ready to start?
Talk to an Aurora specialist today
Frequently asked questions
What people usually ask us
If your question isn't here, message us and we'll answer the same day.
Does Aurora replace my team?
No. Aurora automates repetitive support and helps organise the operation, but your team can step in whenever a case calls for it.
Will the AI answer anything at all?
It shouldn't. The AI is configured to answer from your company's knowledge and to escalate when it doesn't have enough information.
Can I use WhatsApp?
Yes. Aurora can connect to the WhatsApp Business Platform using the client's own account.
Are WhatsApp costs included?
No. Costs from Meta, WhatsApp, message templates and external services are paid directly by the client.
Can I start with web chat only?
Yes. You can start with web chat and add WhatsApp or other modules later.
Can I add scheduling, collections or marketing later?
Yes. Aurora is modular and lets you turn on extra features as your operation needs them.
Can I integrate it with my systems?
Yes, depending on the system and the scope. Integrations are assessed case by case.
Is there an initial setup?
Yes. Setup covers configuration, initial knowledge, channels, training and testing.
Discover how AI agents transform your operation
Book a personalised demo and show us your operation. We'll show you exactly where Aurora creates value in your company.